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Office Address

L’Monarch Tower – 4th Floor

65, Opebi Road, Opebi, Ikeja, Lagos.

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Frequently Asked Questions

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We have prepared a general reply to most of our frequently asked questions. If your questions are not covered by the underlisted faqs, please call or email us.

Services

NaijaGoingAbroad helps you through all that you need to travel abroad. We help with visa procurement for tourism/vacation, business/conference and study abroad purposes.

Then, we sell travel insurance (in partnership with foremost insurance companies in Nigeria), tour vouchers and help book hotel and apartments abroad.

The following are NaijaGoingAbroad services:

1- Application form filling

2- Issuance of travel insurance

3- Booking of hotel reservation for visa

4- Booking of hotel reservation for visit

5- Booking of flight reservation for visa

6- Booking of flight ticket for visit

7- Booking of tour tickets

8- Securing study admissions abroad.

9- Assistance with visa application for study

10- Advisory services, such as assessment of documents before submission at the embassy.

Hotel Reservation

1- Select hotel reservation from the ‘Travel insurance + visa document’ menu bar on the home page.

2- Choose the hotel package you desire.

3- Read the terms and conditions of order

4- Click next to see where to provide your details

5- Enter your personal details

6- Click ‘make payment’ to choose your preferred means of payment.

7- You have successfully placed an order for hotel reservation for visa.

However, you may call any of our numbers or send us Whatsapp messages to complete your order for hotel reservation for visa.

Depending on the hotel package that you have requested, you would get your document between two hours and 24 hours.

Our hotel packages are for individual applicant and group applicants. There are two types of packages for individual applicant: Silver (turnaround time is within 24 hours) and Gold (turnaround time is within two hours).

The Silver package allows you to request for any available (not too cheap or too expensive) within your city of destination and for your travel dates. The package is not flexible and does not accommodate date change.

The Gold package allows you to give us a hotel name, for example ‘Flintstone Fourway Guest House,’ for your reservation for visa. In addition, you can ask us for date change, free-of-charge, on the reservation in case of change of plans.

For group/family applicants, the Platinum package works just fine. It has all the benefits of the Gold package for individual application.

We usually book with cancellation on arrival date or 48 hours before check-in, depending on the available booking policy. So, hotel reservation lasts until your arrival date (or sometimes, 48 hrs before arrival).

NaijaGoingAbroad, in partnership with Expedia and Agoda, can help you book hotels from around the world.

But we cannot guarantee that your preferred hotel is available on our platform until we look it up.

In a case where you have requested for our “Gold package” and we cannot find your hotel of choice or it is not available for your travel dates, we would book a similar hotel and downgrade you to our Silver package. Then refund the difference.

However, we would always refund your fees if finding a similar hotel will not work for you.

Yes you can. However, this service is reserved for our Gold package for individual applicants and costs a little more than the Silver package which does not accommodate hotel preference and free date change on hotel booking.

Yes you can. However, this service is reserved for our Gold package for individual applicants and costs a little more than the Silver package. The Gold package also ensures that you give us a specific hotel name for booking and you get your reservation within 2 hours.

You can verify your booking by calling the hotel front desk directly. The contact information of the hotel will always come with the booking confirmation.

If you do not wish to get your reservation after placing an order, you may ask our office for a refund if you placed your order less than 30 minutes ago or if our officers have not completed your order yet.

Yes. We help book affordable hotels and accommodations for travel. Once your visa is out (or once you have your travel visa) you may request for our quote for hotel booking.

Flight Reservation

Flight reservation for visa is booking on hold for the purposes of visa application. Since it is not recommended to pay for actual flight ticket when applying for visa (visa approval is never guaranteed!), it makes sense that you place your flight unhold until visa is approved.

Yes, you can get free flight reservation for visa. The complimentary flight reservation is applicable after you have ordered for any of our premium services, e.g travel insurance.

Our flight reservation takes three weeks before it gets cancelled. This is the premium flight reservation service that costs a token.

However, our free flight reservation gets cancelled within 72 hours. If you need it to remain valid for three weeks you can pay a small fee for this.

You can confirm using checkmytrip.com.

1- Create an account on the platform.

2- Click ‘add my trip’ button

3- Provide your PNR (the unique six digit code at the top of your booking confirmation) and last name.

4- You have confirmed your flight reservation for visa.

You may be able to do this. But we need to confirm that the fare has not changed. As flight fares are not guaranteed until ticket has been paid for in full.

Yes you can. We encourage you to speak to us about this to help you understand the financial implications of the date change.

We encourage you to speak to us about this to help you understand the fare rules of your ticket and see if it accommodates refund.

Travel Insurance

1- On the ‘Travel insurance + visa documents’ menu bar, click ‘yes, I do’

2- Choose from a list of countries to indicate where you would like to visit. If your country of choice is not on the list, select ‘my destination is not listed.’ Then provide the name of the country for your intended visit.

3- Click next to provide additional information.

4- Provide your details

5- Click ‘make payment’ to choose your preferred means of payment.

6- You have successfully placed an order for travel insurance.

However, you may call any of our numbers or send us Whatsapp messages to complete your order for travel insurance.

No please. They are the same thing. For Schengen visa application, your travel medical/health insurance must have a cover that is up to EUR 30,000.

No please. You are not expected to pay EUR 30,000 for the Schengen insurance policy. Ask us for a quote for our insurance policies in line with their durations. You would be surprised to see how very inexpensive they are.

NaijaGoingAbroad has partnerships with Axa Mansard Plc, Allianz Nigeria Plc and Mutual Benefits Assurance Plc. These insurance companies are approved for Schengen and non-Schengen visa applications.

It takes less than one hour to get travel insurance after placing your order. We confirm payment then issue insurance document immediately.

We send your insurance certificate to your email. The certificate is in PDF format and you can print out (in colour) from wherever you are.

You may request for a date change on your travel insurance. This costs NGN 1,000 admin fee. Also, you can make other corrections if you want to. Kindly speak to us about it.

No please. You cannot cancel your order for travel insurance or get a refund once your insurance certificate has been issued. But you can ask us to move the start date of your insurance policy.

Kindly call our office about insurance policy extension, e.g seven days policy to 21 days. You only have to pay the difference in fees for the insurance policies.

Tours Booking

1- Click on ‘Tour’ from the menu bar on the home page.

2- Enter your preferred destination e.g Dubai.

3- Choose your tour date on the calendar.

4- Click ‘proceed to checkout’

5- Provide traveler’s full names.

6- Choose payment method.

7- Click ‘place an order.’

8- You have successfully placed an order for tour voucher

However, you may call any of our numbers or send us Whatsapp messages to complete your order for tour voucher.

Your tour voucher comes with the contact information of the tour guide/organiser. Simply place a call to the organiser quoting your ticket number and full name.

Kindly call our office about getting a refund on your tour voucher. We would let you know the cancellation penalties and rules.

Payment

You can pay through bank transfer, bank deposit or online through your debit card.

Once you have paid for any of our services, you may call our office to follow up with your order. However, we encourage you to read the terms and conditions of your order to know the appropriate turnaround time.

Visa Eligibility Test Tool

The Visa Eligibility Test is a NaijaGoingAbroad tool which helps to determine your chances of successfully getting a visa upon application.

1- Click ‘Visa Eligibility Test’

2- Select country of choice.

3- Supply your personal information

4- Submit

5- You have successfully taken the Visa Eligibility Test

The Visa Eligibility Test tool can be used for free.

School Finder

The School Finder is a NaijaGoingAbroad tool which helps you find suitable schools around several countries of the world. You can filter your search by degree (i.e undergraduate and post-graduate), by country and by course.

1- Click ‘Study Abroad’

2- Click ‘Our Partner Universities’ to search by NaijaGoingAbroad list of partner institutions or ‘All Universities’ to browse through our inventory of institutions all around the world.

3- Choose discipline (e.g. Computer Science and I.T)

4- Enter country (e.g. Estonia)

3- Enter level (i.e. Undergraduate and Post Graduate)

4- Search

5- You have successfully used the School Finder tool.

The School Finder tool can be used for free.

Visa Fee Calculator

The Visa Fee Calculator is a NaijaGoingAbroad tool which helps you determine the visa fee before commencing with your visa application

1- Select your country of choice.

2- Select your visa category

3- Get amount

4- You have successfully taken the Visa Eligibility Test

You can use the Visa Fee Calculator for free

Embassy Finder

The Embassy Finder is a NaijaGoingAbroad tool for locating the addresses of embassy across Nigeria.

1- Click ‘Embassy Finder’

2- Enter country of choice in the search box or browse through the list of embassies in Nigeria for their addresses.

3- You have successfully used the Embassy Finder.

You can use the Embassy Finder tool for free.